For Shannon, a career in property management began as a suggestion from her Aunt to help her get out of “her shy phase.” At this suggestion, Shannon applied for a caretaker position in 2003. She learned the ropes of managing a property between cleaning hallways and leasing apartments. In December 2011, Shannon joined Thies & Talle Management as a full time Leasing Specialist at Plymouth Ponds Apartments. Shannon was so successful in leasing available apartments at Plymouth ponds that she was promoted to the position she holds now, Property Manager of Sterling Ponds Apartments in Eden Prairie, MN.
At this point, it’s hard to believe Shannon ever had a shy phase. Shannon has been so successful at leasing apartments that the average occupancy for Sterling Ponds since she started has been 99%. Net operating income has tripled because of Shannon and the property has been able to increase net collected rent by 5% year over year by keeping the community at peak occupancy. As a result of this success, Shannon is a mentor for new Property Managers. Shannon has been so successful in mentoring new managers, she was even asked to travel to Montana to assist in the training of new staff during a time when the Montana properties had several long term staff members retire at the same time.
In addition to Shannon’s leasing success at Sterling Ponds, she is also well liked and respected by her residents. The success of a community is reflective of the happiness of the residents who call Sterling Ponds home. This is evident for many reasons, but none more staggering than her lease renewal rate of 87%. Shannon goes out of her way to make sure each and every resident of Sterling Ponds feels that they are a part of the community. It is very common to see residents gathered together to chat and, of course, stop by the office, or stop Shannon in the hallway just to say hello. Thies & Talle Management is truly grateful to have Shannon on our team.