Training

From Caretaker to Maintenance Technician, Leasing Specialist to Property Manager, everyone has a part in the overall success of a community. Successful site teams are excited to come to work and feel invested in their product. As a result, we want the site staff to feel motivated and upbeat, so the residents receive their best. The following are ways we build our staff and motivate our teams to feel invested in the success of the communities they serve.

Training for current employees is delivered in a variety of methods. Most importantly, the employee’s supervisor provides on-the-job training as specific issues arise. Regional Property Managers also lead training discussions with their portfolio of Property Managers on a regular basis. Additionally, company-wide training sessions are provided throughout the year in person, or via webinar and teleconferencing.

Online training is another useful tool intended to deliver consistent and efficient training to employees at all levels and in all locations. Each month, employees login to the appropriate training website and complete any required, or assigned informational course. Employees must, at a minimum, take the required courses, but may also take any additional courses as their time and interest allows. Employees who average less than 10 hours a week are not required to take the online courses, except for Fair Housing and Sexual Harassment (unless otherwise directed by their supervisor).

Thies & Talle believes that it does not matter what position you hold, success depends on continual training and skills development! We believe by keeping staff current on the latest industry techniques, the site team will have the tools to succeed.

Every year we host the Thies & Talle Turn & Learn Conference where we invite all of our team members for two days of continuing education, training, team building and to celebrate the achievements of each property. In past years, the conference topics have included; Resident Relations for Maintenance and Caretakers, Fair Housing Overview, Employee Benefits Overview, Low Pressure Water Line Repair, Value Selling, and Tips for Leasing.

For continuing training throughout the year we utilize the Learning Management Systems that tracks completed training and career development. The learning management system is an online resource and training tool that allows you to continue your education and training from the comfort of the property, on any device, and when the sessions fit your schedule. Some of the courses that the Learning Management System offers are – Fair Housing for all property staff members including Maintenance Technicians and Caretakers, Safety in the Workplace, Leasing Tips & Tricks and many more. We hope that by investing in your education and training it will not only make you a better employee but make the community you work at better as well!

Happy residents are vital to the overall success of a property’s leasing process. After all, current residents already know the amenities and benefits your community offers. But, if resident interactions with property team members aren’t meeting expectations, a lease renewal can be a harder sell than a new lease to a potential resident. Property Managers, Leasing Specialists, Maintenance Technicians, and Caretakers need to focus not only on making positive impressions in their initial contact with potential residents, but continuing those positive interactions with current residents. As a site team member, greeting a resident by name, asking how things are going, and acknowledging their needs and requests will pay off when it’s time for them to renew their lease. By listening to feedback, addressing concerns, and staying positive, you will know what residents expect from their community. As a result, when it’s time for lease renewal, residents will have confidence in the team’s ability to meet and exceed their expectations. At the end of the day, a Leasing Specialist may be the first point of contact for our residents, but the overall successful retention of current residents involves every property team member. The continuing training, career development opportunities and peer mentoring enable site staff to provide the highest level of customer service possible to our residents.

As community staff, demonstrating to residents and other team members that you are willing to get involved with ideas and participate in problem solving is great motivation to others and builds bonds with the site team. At the same time, setting the standard by example demonstrates a positive attitude, which is required to manage a property effectively. We want you to focus on building yourself up and being part of a team, therefore, each member's strengths will compliment your own. To foster a team effort, Property Managers and Regional Managers schedule regular meetings to discuss strategies, and best practices with the staff. These discussions can be instrumental in strengthening the team, and keeping everyone motivated and on the same page. We believe a staff will also function better when they see positive contributions to the overall team effort. When it comes down to it, demonstrating leadership can be a great inspiration to residents, staff, and peers, and we want those who want to make a difference.

We hope you consider applying for a position at Thies & Talle Management, Inc. We feel we have positions, training, and career development that suits anyone’s experience, at any level. Whether you are a just graduating from high school, a college student, a veteran of the industry, or new to the industry, you will be given the support and tools needed to succeed.